[License] Troubleshooting license activation/transfer/revocation issues

Posted by Administrator - 3/11/2016 1:11 PM
Admin
Member for: 1 year 10 months 22 days

Scenario 1: Where can I find my Account ID and Activation key? 

  1. Go to www.measuresquare.com --> login with registered email and password, which can be found in account setup email with subject: "Your Measure Square 2015 customer account setup is ready"
  2. After logging in, go to the product and license page, where you will find your Account ID, activation key, and program download link.

-----------------------------------------------------------------------------------------

Scenario 2: How can I activate the M2 program on my computer?

  1. Install the M2 program from your customer login. Please refer to Scenario 1 if you have not installed it yet. 
  2.  Make sure you have an internet connection because it is required for license registration.
  3.  During installation, M2 will prompt the user to activate their product license --> select “I have a product license, I want to activate M2 program online”. Enter your Account ID and Activation key and click "next". 
  4. If the program is activated successfully, you will see a confirmation screen.

-----------------------------------------------------------------------------------------

Scenario 3: After entering my activation key and account ID, I am getting an error message saying “Fail to activate, because your license does not match with your program installed.” 

  1. Make sure you typed it correctly: Account ID starts with letter C, followed by a four digit number (e.g. C1234). Check also that there is NO LETTER O when entering your activation key (only zeros/0s can possibly be in the activation key) 
  2. Make sure the edition you installed matches the activation key issued. For example, Retail Edition only matches with the activation key for Retail Edition. To check what edition you currently have installed, go to the Help menu or the question mark, and select About--it tells you what edition you installed as well as the version number.

 -----------------------------------------------------------------------------------------

Scenario 4: I am trying to activate M2 on my new computer, but I am getting an error message saying “Fail to activate program because your license quotation limitation has been reached”. What does it mean?

  1. It means your license is still activated on another computer.
  2. Users can open the M2 program on their old computer --> Help --> "Transfer product license" to release the key.
  3. Activate the M2 program on the new computer again with the same Account ID and Activation key.

-----------------------------------------------------------------------------------------

Scenario 5: My computer has crashed/stolen/broken, I cannot access M2 to transfer the license. What can I do?

  1. If your computer is not accessible, you cannot transfer/release license(s) from it.
  2. In this case, please contact support@measuresquare.com and provide your account ID (refer to scenario 1 for details) and computer name of your lost computer, e.g. "John Smith’s PC". The tech support team will assist you.

-----------------------------------------------------------------------------------------

Scenario 6: My M2 was activated, but it reverted to a trial version. How can I fix it?

  1. Usually, users just need to re-activate the M2 program.
  2. Please refer to scenario 2 to activate the M2 program.

-----------------------------------------------------------------------------------------

Scenario 7: After I entering my Account ID and Activation key, it says “Your program has been activated successfully”. But when I print the diagram, I am still seeing the “Measure Square Trial” watermark on my printouts. Why is that?

  1.  If your payment has been declined due to credit card expiration, your product license will be revoked by the M2 server. Thus, even if you enter the right information, the program will not be recognized as an activated version.
  2.  In this case, please contact support@measuresquare.com and provide your account ID (refer to scenario 1 for details). The tech support team will assist you.

-----------------------------------------------------------------------------------------

Scenario 8: Fail to transfer the license because the program cannot connect to the server

  1. Make sure your internet connection is working properly.
  2. Turn off (temporarily) any anti-virus or firewall programs, e.g. Kaspersky, Norton, McAfee
  3. Right-click on the M2 icon on your desktop --> Run as administrator --> after program is open, go to Help menu -->Transfer product license key.
  4.  If all 3 steps failed, try to upgrade your M2 program to a higher version and repeat steps 1-3.

If you tried all four steps above, but you still get an "Activation cannot be completed due to network connectivity problem" error at the end, it is most likely caused by the firewall filtering out the content from our license server. Once you turn content filtering off, it should work.

If you have trouble or have no knowledge about the company firewall or antivirus policy, try bringing the computer home and activating it using the internet at home or at a public hotspot.

-----------------------------------------------------------------------------------------

Scenario 9: I am trying to open the M2 program, but it fails to open and throws “Bad License” error message

There are several possible causes for the “Bad License" error. In this case, please contact support@measuresquare.com and provide your account ID (refer to scenario 1 for details) and computer name of the affected computer, e.g "John Smith’s PC". The tech support team will assist you.